Privacy Policy for PromptKey
Last Updated: March 17, 2025
Privacy Policy
PromptKey AI (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access our website (https://promptkey.ai) and services. By using our platform, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect different types of information to provide and improve our LLM evaluation services:
- a. Personal Information
1. Name
2. Email Address
3. Company/Organization name
4. Billing and payment details (for paid services)
5. User-created account credentials
- b. API Keys and Service Credentials
1. Third-party LLM service API keys provided by you
2. Authentication credentials for external services
3. We store these credentials in encrypted form and only use them to perform the evaluation services you request
- c. Model Evaluation Data
1. Prompts and content submitted for evaluation
2. Model responses and outputs
3. Evaluation metrics, scores, and results
4. SME (Subject Matter Expert) and jury evaluations
- d. Usage Data
1. IP address
2. Browser type and version
3. Pages visited and time spent
4. Referral source
5. Feature usage patterns and platform interaction data
- e. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our platform and store certain information. Our Cookie Policy provides more details on the specific cookies we use and how you can control them.
How We Use Your Information
We use the collected information for:
- Providing and maintaining our LLM evaluation services
- Processing and executing model evaluations, comparisons, and gradings
- Generating analytics dashboards and performance insights
- Processing transactions and managing your account
- Enhancing user experience and improving our platform
- Sending service notifications, updates, newsletters, and marketing communications (on an opt-in basis)
- Ensuring security, preventing fraud, and debugging
- Complying with legal obligations
Data Processing and Storage
- Your prompts, model outputs, and evaluation results are processed on our secure servers
- API keys are encrypted at rest and in transit
- We implement appropriate security measures to protect all sensitive data
- Data is processed only as necessary to provide the services you request
Data Sharing and Disclosure
We do not sell your personal data or evaluation content. However, we may share it with:
- Service providers for payment processing, hosting, analytics, and other essential functions
- Legal authorities if required to comply with applicable laws, regulations, legal processes, or governmental requests
- Business transfers, in case of mergers, acquisitions, or sale of assets where your data would be among the transferred assets
- Third-party services that you explicitly authorize us to connect with (such as LLM providers when using your API credentials)
Data Retention
We retain user data as long as necessary for the purposes outlined in this policy or as required by law. Specifically:
- Account information is retained while your account remains active
- Evaluation data is stored according to your subscription plan settings
- You can request deletion of your data by contacting support@promptkey.ai
- We may retain certain anonymized or aggregated data for analytics purposes
Security Measures
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data both in transit and at rest
- Secure handling of API credentials
- Regular security assessments and updates
- Access controls and authentication mechanisms
- However, no method of transmission over the internet is 100% secure
Your Rights and Choices
You have the right to:
- Access and update your personal data through your account settings
- Request a copy of your stored data
- Delete your account and associated data
- Opt-out of marketing communications
- Limit the collection and use of certain data
- Additional rights may apply based on your jurisdiction (GDPR, CCPA, etc.)
API Keys and Third-Party Services
- We only use your provided API keys to perform the specific evaluation tasks you request
- You are responsible for managing access rights and usage limits on your third-party API keys
- We recommend using dedicated API keys with appropriate usage limits for our service
- We do not store your API keys beyond the period necessary to complete your requested evaluations unless you explicitly opt to save them for future use
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.
Changes to This Privacy Policy
We may update this policy periodically. We will notify users of significant changes via email or a notice on our website. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.
Contact Us
For any privacy-related inquiries or to exercise your data rights, contact us at:
- Email: admin@promptkey.ai
